Return & Exchange Policy
7-Day Return & Exchange Policy
At Khadeeja Store, customer satisfaction is our priority. However, due to hygiene reasons and the delicate nature of jewelry, we have a strict policy:
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Damaged/Defective Items: If you receive a broken or wrong item, please contact us within 24 hours of delivery.
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Proof Required: You MUST make a video while opening the parcel. Without an unboxing video, no claim for damage or missing items will be accepted.
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Customized Items: Customized jewelry (Name necklaces, etc.) cannot be returned or exchanged unless there is a manufacturing defect.
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Change of Mind: We do not offer refunds for "Change of Mind."
How to Return:
Contact us on WhatsApp at 0320 9630272 with your Order ID and the Unboxing Video. Our team will guide you through the process.